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Shipping policy
Shipping times
We process in-stock orders within 1 to 5 business days.
Shipping options
If you choose to pick up your order in store, select the option Retrieve. You will receive a detailed email when The order will be ready along with an explanation of the pickup procedure. Please wait for this email before coming to the store and remember to check your spam folder.
To request that your order be held and/or combined with a previous order, please enter the promo code PAIR. If you add the same fabric twice and want it in one continuous cut, please notify us by email or via the store's Facebook page. If you are pairing with someone other than yourself, please also notify us by email or message. Attention, promo codes cannot be combined, so you cannot enter 2 promo codes. If you forget to enter the promo code, we will refund your shipping fees, minus a $1 handling fee.
If you place multiple orders to be shipped together and they total $150 before taxes, we will refund your shipping fees, minus a $1 handling fee.
In the event that a product is out of stock, we will contact you and you will receive a refund of the purchase price or the option to choose a similar product in stock.
Shipping fees
CANADA: We offer flat rate shipping of $12.95 for residents of Quebec and Ontario, and $15.95 for residents of other provinces. For Quebec and Ontario, delivery is FREE for orders of $150 or more before taxes. For the rest of Canada, delivery is FREE for orders of $200 or more before taxes. Except for exceptions, we deliver with Purolator in Quebec and Ontario, and with Canada Post elsewhere in Canada.
USA: We offer flat rate shipping of 25$ CAD. Any overpaid fees will be refunded. Taxes de douaBirth and import duties are the responsibility of the buyers. We are not responsible for delays caused by customs. Except in exceptional cases, we ship with USPS.
Import fees
We are not responsible for customs fees and import duties that may apply. We do not accept returns or refunds for unclaimed packages due to non-payment of duties/taxes.
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