Refund policy

Your satisfaction is of paramount importance to us ! If your purchase does not match your order, send us a photo of the item or items within 7 days of receiving it. We will then discuss a suitable arrangement together (refund or replacement)! 

You will receive a full refund (less shipping costs) if the returned item or items have not been altered in any way (unwashed, cut, soiled, or perfumed). If the item is not returned in its original condition, the buyer is responsible for any loss in value.

*NO REFUNDS OR RETURNS ON CUSTOM-CUT FABRICS. 

Customers will be responsible for all shipping costs, including return shipping costs, unless NON NON OUI is responsible for the wrong product. In that case, we will reimburse your return shipping costs.

Every effort has been made to represent our items as accurately as possible. Nevertheless, there may be colour differences due to the nature of the materials and different monitor settings. Please also note that defects of less than one centimetre or very close to the selvedge are considered acceptable. 

If you modify your order (downward) and we have to refund an amount, unless it is an error on our part, we will refund the product, less a handling fee corresponding to 5% of the refunded amount. 

Thank you for your understanding!